Wednesday, November 9, 2016
How to Connect to Another Persons PC for Support
How to Connect to Another Persons PC for Support
Remote Assistance enables a user to connect to and access another computer remotely. If you need to connect to another users PC to assist in troubleshooting or provide support, the user must send you an attachment via email with the Remote Assistance invitation and password. Once you receive the required information, you can run Remote Assistance to connect to the other persons PC. From there, you can assist the user with their computer issue.
Instructions
Sign in to Windows as an administrator. Click "Start." Click "Control Panel." Type "troubleshooting" into the search bar.
Select "Troubleshooting" from the results. Select "Get Help From a Friend" from the left pane.
Click "Invite Someone to Help You." Click "Offer Remote Assistance to Help Someone."
Click "Use an Invitation File." Locate the RA Invitations file. Click "Open." Input the password when prompted. Click "OK." Once the user approves the connection, you can begin performing troubleshooting or support steps on the PC.
Read more: http://goo.gl/YmwuY
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